Online payments can be made through PayPal, debit and credit card. After the payment, all customers will receive an email acknowledging the purchase. Customers who experience online payment difficulties can place orders can through email and telephone.
Online purchases incur postage charges that vary according to the purchase value and shipping address. International delivery is the responsibility of the postal service in the destination country and Ana Simoes cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges incurred are the sole responsibility of the customer.
All Ana Simoes Jewellery pieces are handmade in her studio in London, so please allow 10 working days for deliveries in the UK and 15 working days for international deliveries.
Please contact us to inquire if a faster delivery time is possible before placing an order.
Orders are dispatched in a unbranded external envelope. The jewellery is packaged in a Ana Simoes Jewellery branded box protected by tissue paper. Please inform us if the purchase is a gift and we will include a small branded carrier bag.
All UK orders incur a flat charge of £10 and are dispatched through Royal Mail Special Delivery.
International orders incur a flat charge of £25 and are dispatched through Hermes that aims to reach its destination within 5-7 working days. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.